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New and existing customers 0333 202 3172

FAQs

On this page, you can either read the answer OR we have made a series of informative FAQ videos with our expert insurance advisor’s. Each short video explains the answer to each frequently asked question in a clear and easy to understand format, to ensure both new and experienced couriers get the answers they require.

Please click on the links to watch the video of interest.

What is Courier Insurance?

Motor insurance is required by law if you intend to use or leave your vehicle on a public highway. Courier insurance is required if you intend to carry goods for hire or reward.

There is sometimes confusion between courier insurance and haulage insurance.

Haulage policies are designed for companies that use their van to make a single drop load over a long distance. They are not intended for couriers (who make multiple drops). If found with the incorrect cover, your insurance may be invalid.

Cover can be arranged for all types of policyholders to include sole proprietors, courier business partnerships, courier companies where incorporated, charities and other organisations.

Who will my insurance be with?

InsureCOURIER search a wide panel of insurers to find you the right policy for your requirements. Before you buy your policy, our online quote service will allow us to search for competitive insurance deals without compromising on cover.

As one of the country’s biggest and fastest growing courier insurance specialists, we have negotiated exclusive rates with our underwriters. This gives you direct access to courier insurance rates that you won’t find anywhere else.

Can I get immediate cover?

Yes. Providing you have a credit or debit card we can issue you with immediate cover, subject to normal terms and conditions. Please note that if you choose to pay by Direct Debit we will require a deposit from you. This is payable by credit or debit card and you will need an account that supports the Direct Debit facility.

What is the difference between courier and haulage insurance?

Both courier insurance and haulage insurance require that the use of your policy specifies “Carriage of Goods for Hire and reward”. However, there are a differences between the two:

Haulage contractors often have set contracts to whom they deliver to on a regular basis. They normally have pre booked appointments and due to this haulage contractors will know exactly what they are carrying.

In contrast, courier drivers do not usually have specific contracts. Couriers will advertise and get customers for transporting one-off items. The key difference is that anyone could contact a courier or courier company at any time on any given day. Couriers will not always be aware of the packages they are carrying.

Couriers often use vans rather than HGV’s as they are much cheaper to run and require less fuel – making it more profitable. The vans are typically up to 3.5 tonnes in weight. HGV’s are over 7.5 tonnes in weight.

If you want HGV insurance or haulage insurance – for vehicles of 7.5 tonnes and above – we have a specific team and sister site for this, please click here to contact us.

Along with commercial vehicle insurance you may require Goods in transit and Public Liability. Goods in transit insurance insures the merchandise which you are transporting while in transit.

What types of vehicle can I use as a courier?

Large or small vans are the most common vehicle used.

Some couriers opt to use their personal vehicles.

Small lorries are also a popular choice.

Most couriers choose diesel vans for economy and engine life.

When will I get my insurance documents?

You will get your insurance documents within 5 working days of taking out your policy. We will issue an immediate cover note if necessary. Your insurance renewal documents will be sent to you automatically.

Can I use my courier no claims bonus?

Yes, you can use your no claims bonus to earn a discount off your policy.

InsureCOURIER offer discounts for experienced Courier Drivers – this includes any no claims bonus you have from previous courier policies.

Can I get a quote online?

Due to the complex nature of finding you the right policy, courier quotations must be discussed over the phone. Call us: 0333 202 3172

Can I phone you for a quote?

Yes, we’d welcome your call – freephone 0333 202 3172

Many of our customers choose to discuss their insurance quote by phone. We can alter the perameters of your policy search to suit your individual needs there and then, shop around, and often provide larger discounts and better policy cover.

We are based in the UK with a specialist courier team. Our large panel of insurers and exclusive insurance rates means we have access to market leading courier policy prices.

Replacement vehicles and claims management service

We can offer replacement vehicles in the event of a non-fault accident. This covers you in the unfortunate event of your vehicle being off the road. For other circumstsances, you can include replacement vehicle hire as an add on to your insurance policy.

We know how important it is to keep couriers on the road and we have an excellent relationship with one of the UK’s leading accident management companies.

Courier Breakdown Cover

InsureCOURIER provide competitive courier breakdown cover from only £89 per year – or £8 a month

Call 0333 202 3172

Why InsureCOURIER.com?

InsureCOURIER are one of the UK’s leading brokers, covering the whole of the UK. We are a specialist broker and our team work closely with courier drivers and companies.

InsureCOURIER is part of County Insurance Consultants Ltd, who specialise in professional driver insurance. This includes HGV insurance, Fleet insurance, Private car and Van insurance.

We also provide goods in transit insurance and liability insurance. Please include these requests on our online insurance quote form.

Visit our quote page or call 0333 202 3172

What types of policies are there?

Insurance for couriers includes Comprehensive Insurance, Third Party Fire and Theft Insurance and Third Party Only. All insurance policies will carry an excess with the exception if Third Party Only. This is the first part of any insurance claim which you are responsible for and will have to pay if you are at fault in an accident. We adjust excess according to your preference.

We usually advise that couriers take goods in transit insurance too.

How many drivers can I have on my policy?

The majority of policies are either insured only or Named Drivers as the costs increase as driver numbers increase. But you can have Any Driver policies if you wish.

There are several driving restrictions available to include Insured Only, Named drivers and then Any Driver over a requested age. Your quote will depend on how many drivers you have, what age they are and their no claims history.

If you have courier no claims bonus you will receive a discount – up to 65% off the rate.

If you have private car / van no claims discount you will also receive a discount – up to 65% off – this applies even if you have no claims / accidents as a named driver of another vehicle.

What cover can I get?

UK courier insurance follows the traditional options:

  • Comprehensive
  • Third Party Fire and Theft
  • Third Party Only

What about discounts for new courier drivers?

We can offer:

  • Discounts dependent on your previous driving record (from a private car insurance policy)
  • Introductory Discounts for ex-company vehicle drivers
  • Introductory discounts for new courier drivers or young courier drivers
  • Competitive rates for both experienced courier drivers or new courier drivers

We also have access to specialist schemes for couriers with convictions.

Please call 0333 202 3172 for more details or a quote.

Is there an excess on my Courier Insurance?

Yes (with the exception of Third Party Only). However you can alter the amount; your online quote form will ask what excess you are looking for. If you get an over the phone quote then our account handlers will advise this.

New courier driver or new courier business – can I get cheap insurance?

Absolutely. As a specialist courier broker we are experts at getting competitive insurance rates for new courier drivers. This is especially true if you have a good driving history using private car insurance policies or company car insurance policies. Sometimes you can transfer your private no claims bonus onto your courier insurance policy.

We have access to market leading insurance prices for new courier drivers and new courier companies.

Will courier fleet insurance be the best option if I have more than one vehicle?

We believe that a courier fleet insurance policy is the best option for insuring more than one vehicle. This is because you can more easily manage and make alterations to your policy. You may also get a more favourable price with a fleet policy than individually.

We have a specialist courier fleet insurance team who deal with fleet insurance every day. Please call 0333 202 3172 or see our specialist fleet insurance website.

We can insure any fleet, any size and any variety of vehicles.

What other policies should I consider?

Public Liability Insurance for couriers can be required. If this is not included in your policy, we can arrange separate cover at a small additional premium.

Goods in transit insurance should be considered if you are a courier. This will protect you in the event of the goods becoming damaged, lost or destroyed (e.g. fire)